win96 Privacy Policy — How We Handle Your Personal Data
At win96, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and what rights you have over your own data. By using our platform, you agree to the practices described here.
What This Policy Covers
This Privacy Policy applies to all players who access win96 through our website or mobile app in the Philippines. It covers the personal data we collect during registration, gameplay, financial transactions, and customer support interactions. Please read through each section carefully so you understand exactly how your information is handled.
1. Information We Collect
When you register for a win96 account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity and age. When you make deposits or withdrawals, we collect payment-related information such as your e-wallet account details or bank information, though we do not store full card numbers on our servers. We also automatically collect technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. All information collected is limited to what is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your win96 account, process your transactions, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your identity and payment information is used to carry out the verification checks required under Philippine regulations and to prevent fraud, money laundering, and underage access. We may use aggregated, anonymised data about player behaviour to improve our platform features, optimise game performance, and develop new content suited to the preferences of Filipino players. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can opt out of these at any time through your account settings. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.
3. Sharing Your Information
win96 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request. If win96 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share anonymised, aggregated data with analytics partners to help us understand platform usage trends — this data cannot be used to identify you individually. Any third party that receives your data on our behalf is required to handle it securely and only for the specific purpose for which it was shared. We regularly review our data-sharing arrangements to ensure they remain appropriate and compliant with applicable Philippine law.
4. Data Retention and Security
We retain your personal data for as long as your win96 account remains active and for a reasonable period thereafter, as required by Philippine financial and gaming regulations. Once your data is no longer needed for the purposes for which it was collected, we securely delete or anonymise it in accordance with our internal data retention schedule. win96 uses industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security audits. Our team members who handle personal data are trained in data privacy best practices and are bound by confidentiality obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact us immediately. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. We encourage you to use a strong, unique password for your win96 account and to enable any additional security features available in your account settings.
5. Your Rights as a Data Subject
Under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal data that win96 holds about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data in certain circumstances. You also have the right to object to the processing of your data for direct marketing purposes and to withdraw your consent to any processing that is based solely on your consent. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page — we will respond to your request within the timeframe required by applicable law. We are committed to handling all data subject requests with care, transparency, and respect for your privacy.
6. Cookies and Tracking Technologies
win96 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit. We also use analytics cookies to understand which features are most popular and where players encounter difficulties, helping us continuously improve the experience for users across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same privacy standards described throughout this policy. For more information about the specific cookies we use and how to manage them, please refer to our FAQ page.
7. Updates to This Policy
win96 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through their account dashboard or via the contact details on file. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. If you do not agree with any updated terms, you should stop using the platform and contact us to close your account. We recommend reviewing this page periodically to stay informed about how we protect your personal information. All previous versions of this policy are superseded by the most recently published version. If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team — contact details are available in the footer below.
Your Privacy, At a Glance
No Data Selling
win96 never sells or rents your personal information to third parties. Your data is used only to operate your account and deliver the services you signed up for.
Encrypted and Secure
All data transmitted between your device and our platform is encrypted. We apply strict access controls and conduct regular security reviews to keep your information safe.
You Stay in Control
You can access, correct, or request deletion of your personal data at any time. Our team is ready to assist with any data privacy request from players across the Philippines.
Ready to Play with Confidence?
Now that you know how win96 protects your personal data, you can enjoy Fish Game, sports entertainment, and VIP rewards knowing your privacy is in good hands. Join thousands of Filipino players on the platform today.